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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first thing you should do is push the Help button, which is present on each page. A popup will appear. It includes detailed information about all the operations that you can carry out on the page in question. Each context menu opens on the same page so that you can swiftly return to your work.

Video Tutorials

We have a rich collection of tutorial videos clarifying how to work with our Control Panel. They're made for those of you who want to see how things are being done instead of only reading articles. In this way, everyone can quickly get to know our Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the answer you are looking for, take a glimpse at our extensive Frequently Asked Questions database, which includes questions asked by actual individuals and provides practical solutions. We periodically update our FAQ database with new entries in order to embrace all the new additions and innovations associated with our platform.

Ticketing System

If you still can't find the answer you searching for in the FAQ database either, you can touch base with our great team of support engineers available 24/7 and eager to assist you with any question. Each support ticket you send will be replied to within 60 minutes (the average response time is just twenty mins), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 221749

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com